• Booking & Deposit

    To secure your spot on any Wanderfull Expedition, we require a 25% non-refundable deposit at the time of booking. This allows us to confirm arrangements, hold spaces with our suppliers, and prepare your expedition.

    Final Payment

    The remaining 75% balance is due 90 days before departure.
    If you’re booking within 90 days of the trip, full payment is required immediately.

    Cancellations

    We understand plans can change, so here’s how cancellations work:

    • 90+ days before departure:
      Your 25% deposit is non-refundable, but any additional payments are refunded.

    • 61–89 days before departure:
      50% of the total trip cost is refundable.

    • 60 days or less:
      The trip is fully non-refundable.

    We strongly recommend travel insurance to protect your booking.

    Payment Methods

    We accept secure online payments by credit or debit card through our trusted payment partners (e.g., Stripe / Squarespace).

    Questions?

    We’re always here to help.
    Email us anytime at info@wanderfullexpeditions.com.

  • Deposit

    To secure your spot on any Wanderfull Expedition, a 25% deposit is required at the time of booking.
    This deposit is paid securely online through Stripe.

    Full Payment

    Your balance is due 90 days before departure.
    We will send you a secure payment link via email when your final payment is due.

    Payment Methods

    All payments are processed safely through Stripe, using industry-standard encryption.
    If you prefer, we can also provide a manual invoice for bank transfer or alternative payment arrangements—just let us know.

    Late Bookings

    If you book within 90 days of departure, full payment is required at the time of booking.

    Questions?

    If you need help with payments or special arrangements, please contact us anytime — we’re here to help make the process smooth and easy.

  • Your safety is our top priority at Wanderfull Expeditions.
    Because our adventures take place in natural and sometimes remote environments, we follow strict health and safety practices to keep every trip enjoyable and well-managed.

    We kindly ask all travellers to:

    • Obtain travel insurance and provide proof of policy

    • Share any relevant medical conditions or dietary needs before the trip

    • Follow the guidance of your expedition leader at all times

    • Use appropriate clothing and equipment for the environment

    • Let us know immediately if you feel unwell or unsafe during the trip

    Our guides are trained in first aid and risk management, and we work with trusted local partners to ensure safe transport, accommodation, and activities.

    Travel Insurance

    All travellers are required to obtain comprehensive travel insurance covering (at a minimum) medical expenses, emergency evacuation, trip cancellation, and loss or damage to personal belongings. Proof of an active policy must be provided to us no later than 30 days prior to departure (or at the time of booking if travel commences within 30 days). Travellers are responsible for ensuring their policy is appropriate for the activities and destinations included in this trip. Failure to provide valid proof of insurance may result in cancellation of your booking without refund.

    Together, we can make every expedition safe, memorable, and full of adventure.

  • WANDERFULL EXPEDITIONS LIMITED

    PRIVACY POLICY

     

    Last Updated: 23 November 2025

     

    Wanderfull Expeditions Limited (“we”, “our”, “us”) is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020 and applicable international data protection standards. This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights.

     

    1. CONSENTING TO THE COLLECTION OF PERSONAL INFORMATION

    By accessing our website, making an enquiry, joining our mailing list, or booking an expedition, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy.

     

    2. PERSONAL INFORMATION WE COLLECT

    We may collect the following categories of information:

     

    A. Personal Details

    • Full name

    • Email address

    • Phone number

    • Postal address

    • Any information you submit via an enquiry form

     

    B. Booking Information

    • Expedition dates and selections

    • Passport details

    • Nationality and date of birth

    • Emergency contact details

    • Travel preferences

     

    C. Medical Information

    • Relevant medical history or conditions

    • Fitness declarations or forms

    • Dietary requirements

    • Information disclosed for safety purposes during expeditions

     

    D. Payment Information

    • Payment details submitted through our payment processors (e.g., Stripe, Squarespace)

    • Billing address

    Note: We do NOT store full credit card numbers. Payments are processed securely via third‑party PCI‑compliant services.

     

    E. Marketing Permissions

    • Newsletter subscriptions

    • Marketing consent for email campaigns

    • Analytics and advertising preferences (e.g., social media retargeting)

     

    F. Website & Analytics Data

    • IP address and general location

    • Website usage activity

    • Cookies (functional, analytical, advertising)

    • Device and browser information

    • Tracking pixels (Google Analytics, Meta Pixel, etc.)

     

    3. WHY WE COLLECT YOUR INFORMATION

    We collect your personal information in order to:

    • Process bookings and provide expedition services

    • Communicate with you about your enquiry or booking

    • Assess safety and medical considerations

    • Respond to emergencies during an expedition

    • Improve our website and services

    • Manage marketing communications (if you consent)

    • Comply with legal obligations and border/security requirements

     

    4. DISCLOSURE OF PERSONAL INFORMATION

    We may share your information with:

    • Third‑party service providers involved in running our expeditions (guides, transport providers, accommodation partners, medical staff)

    • Payment processors (Stripe, Squarespace)

    • Government or customs authorities for international travel

    • IT, analytics, and marketing service providers (Google Analytics, Meta Pixel, email platforms)

     

    We may also disclose personal information where required by law.

     

    If you withhold essential travel or medical information, we may be unable to deliver services safely, and you may not be able to participate in an expedition.

     

    5. OPTIONAL INFORMATION

    You may choose not to provide certain information (e.g., marketing consent), but:

    • Without an email address we cannot respond to enquiries

    • Without essential booking, medical, or passport information you cannot travel with us

     

    6. PRINCIPLES OF DATA PROCESSING

    We follow the principles outlined in the Privacy Act 2020 and GDPR standards:

     

    Personal data must be:

    a) Processed lawfully, fairly, and transparently 

    b) Collected for specified and legitimate purposes 

    c) Limited to what is necessary 

    d) Accurate and kept up to date 

    e) Retained only as long as necessary 

    f) Secured from unauthorised access, loss, or misuse

     

    We are responsible for demonstrating compliance with these principles.

     

    7. HOW WE PROTECT YOUR INFORMATION

    We take reasonable technical and organisational measures to safeguard your personal information, including:

    • Password‑protected devices and systems

    • Encryption and secure hosting

    • Restricted staff access to sensitive information

    • Secure third‑party reservation and payment systems

    • Transport Layer Security (TLS) for online communication

     

    8. DATA BREACHES

    While we take all reasonable steps to protect data, no system is completely secure. 

    If a serious privacy breach occurs involving your information:

    • We will notify you as soon as practicable

    • We will notify the NZ Office of the Privacy Commissioner within required timeframes

    • We will investigate and may engage external cybersecurity experts

     

    9. YOUR RIGHTS

    You have the right to:

    • Request copies of your personal information

    • Request correction of inaccurate or incomplete data

    • Request deletion of your information

    • Object to or restrict processing

    • Request transfer of your data to another organisation

    • Withdraw marketing consent at any time

     

    To exercise these rights, contact: 

    info@wanderfullexpeditions.com

     

    10. COOKIE & TRACKING TECHNOLOGY

    Our website uses cookies and analytics tools to improve performance and deliver personalised content. You may disable cookies through your browser, but some features may not function correctly.

     

    11. THIRD‑PARTY WEBSITES

    Our website may contain links to external sites. This Privacy Policy applies only to Wanderfull Expeditions Limited. Please review the privacy policies of those websites separately.

     

    12. DATA RETENTION

    We retain personal information only for as long as necessary to:

    • Provide services

    • Meet legal and regulatory requirements

    • Resolve disputes

     

    Different information types may have different retention periods.

     

    13. CONTACT US

    For questions or concerns about this Privacy Policy or your personal information, contact us at: 

    info@wanderfullexpeditions.com

     

    Wanderfull Expeditions Limited 

    Registered in New Zealand

     

  • Cookie Policy (Simple Version)

    We use cookies on this website to help it function properly and to understand how visitors use the site.

    Essential cookies
    Squarespace uses essential cookies to keep the site running, improve security, and enable basic functions. These cannot be turned off because the website won’t work without them.

    Analytics cookies
    We use Google Analytics to understand how visitors use the site, such as which pages are viewed and how people navigate the website. This helps us improve our content and user experience.

    Marketing cookies
    We use the Meta (Facebook) Pixel to measure our marketing and, if applicable, show relevant ads. These cookies may track activity across websites.

    Managing cookies
    You can choose to block or delete cookies through your browser settings at any time. If you do this, some parts of the website may not function as expected.

 

WANDERFULL EXPEDITIONS LIMITED

TERMS & CONDITIONS

 

1. INTRODUCTION

These Terms & Conditions (“Terms”) form the contract between you (“the Passenger”, “traveller”, or “you”) and Wanderfull Expeditions Limited (“Wanderfull Expeditions”, “we”, “our”, or “the Company”). By booking or participating in any expedition, tour, activity, or service offered by the Company (“Expedition”), you agree to be bound by these Terms.

 

Participation in our Expeditions involves inherent risks. Please read these Terms carefully before booking.

 

2. DEFINITIONS

2.1 “Expedition” means any tour, trip, journey, activity, accommodation, transport, or service organized, operated, or sold by Wanderfull Expeditions.

2.2 “Passenger”, “you”, or “participant” means any person taking part in an Expedition.

2.3 “Third-Party Supplier” means any independent contractor providing transport, accommodation, guiding, activities, or other services during the Expedition.

2.4 “Force Majeure” means any event outside the Company’s reasonable control including, but not limited to: acts of God, natural disasters, severe weather, pandemics, epidemics, government restrictions, border closures, strikes, war, terrorism, political unrest, mechanical failure, and similar events.

2.5 “Booking Confirmation” means written confirmation issued by the Company upon receipt of required payment.

 

3. FORMATION OF CONTRACT

A binding contract exists once:

(a) you submit a booking request,

(b) you pay the required deposit, and

(c) we issue written booking confirmation.

 

You must be at least 18 years old to make a booking. You agree that all information provided is accurate.

 

If you book on behalf of others, you accept these Terms for each participant and confirm you have authority to do so.

 

4. DEPOSITS & PAYMENTS

4.1 A non-refundable 25% deposit (amount specified on your itinerary or invoice) is required to secure your booking.

4.2 Full payment is due 90 days prior to departure unless otherwise stated.

4.3 Bookings made within 90 days of departure require full payment immediately.

4.4 Failure to pay by the due date may result in cancellation without refund of deposit.

4.5 You are responsible for all bank fees, currency conversion fees, and related costs.

 

5. PRICING & SURCHARGES

5.1 Prices are based on costs, exchange rates, taxes, and tariffs at the time of publication.

6. CANCELLATIONS BY YOU

Cancellations must be received in writing.

Cancellation fees:

• 90 days or more before departure: The 25% deposit is non-refundable; any additional payments are refunded

• 61–89 days before departure: 50% of the total expedition cost is forfeited.

• 60 days or fewer before departure: 100% of the total expedition cost is forfeited.

 

No refunds apply for:

– early departure,

– unused services,

– failure to meet entry, visa, or health requirements.

 

We strongly recommend comprehensive travel insurance with cancellation cover.

 

7. CANCELLATIONS OR ALTERATIONS BY WANDERFULL EXPEDITIONS

7.1 We may cancel or modify an Expedition if required for:

• passenger safety,

• operational concerns,

• severe weather,

• government restrictions,

• political unrest,

• or any other Force Majeure event.

 

7.2 If we cancel before departure for reasons NOT related to Force Majeure, you may choose:

(a) a full refund, or

(b) transfer to another Expedition.

 

7.3 If cancellation is due to Force Majeure, we may offer:

(a) an alternative date,

(b) credit toward a future trip,

(c) a partial refund minus unrecoverable costs.

 

7.4 We are not liable for indirect costs such as:

• flights,

• visas,

• accommodation,

• equipment purchases,

• insurance,

• loss of income.

 

8. ITINERARY CHANGES

8.1 Itineraries are subject to change due to weather, safety concerns, operational needs, or Force Majeure.

8.2 We may alter schedules, activities, transportation, or accommodations at our discretion.

8.3 No refunds are provided for itinerary changes or missed activities outside our control.

 

9. TRAVEL INSURANCE (MANDATORY)

9.1 All participants must hold comprehensive travel insurance covering:

• medical treatment,

• emergency evacuation,

• repatriation,

• personal accident,

• trip interruption/cancellation.

9.2 Proof of insurance must be provided before departure.

9.3 We may cancel your booking without refund if insurance proof is not provided.

 

10. HEALTH, FITNESS & MEDICAL CONDITIONS

10.1 You must ensure you are physically and mentally capable of participating.

10.2 You must disclose all relevant medical conditions.

10.3 We may require a medical certificate.

10.4 We may deny participation or remove any participant who poses a risk to themselves or others.

10.5 You are responsible for medication, vaccinations, and personal health requirements.

10.6 Pregnancy must be disclosed. Some activities may be restricted.

 

11. TRAVEL DOCUMENTS & ENTRY REQUIREMENTS

You are responsible for:

• valid passport (minimum 6 months validity), 

• visas and permits, 

• vaccinations, 

• meeting all border requirements.

 

No refunds apply if you cannot travel due to incomplete documentation.

 

12. ASSUMPTION OF RISK

Adventure travel involves inherent risks. These include, but are not limited to:

• rugged terrain, 

• wildlife encounters, 

• extreme weather, 

• water hazards, 

• remote locations without immediate medical access, 

• illness or injury, 

• transportation risks (boat, vehicle, aircraft), 

• equipment failure. 

 

By booking, you acknowledge these risks and accept full responsibility for your participation.

 

13. LIMITATION OF LIABILITY

To the maximum extent permitted by New Zealand law:

 

13.1 Wanderfull Expeditions is not liable for:

(a) injury, illness, emotional harm, or death, 

(b) loss or damage to property, 

(c) delays, inconvenience, or loss of enjoyment, 

(d) consequential, incidental, or indirect losses, 

(e) actions of Third-Party Suppliers, 

(f) acts of nature, civil unrest, or Force Majeure events.

 

13.2 Where liability cannot be excluded, it is limited to the amount you paid for the Expedition.

 

14. INDEMNITY

You agree to indemnify Wanderfull Expeditions Limited against all claims, damages, losses, costs, and expenses arising from:

(a) your actions or omissions, 

(b) breaches of these Terms, 

(c) damage to property, equipment, or the environment, 

(d) injury caused to others.

 

15. THIRD-PARTY SUPPLIERS

15.1 We use independent contractors for transport, accommodation, guiding, and activities.

15.2 We are not responsible for their acts or omissions.

15.3 Their terms and conditions apply in addition to ours.

 

16. BEHAVIOUR & REMOVAL FROM EXPEDITION

We may remove any participant whose behaviour:

• endangers themselves or others,

• violates local laws or cultural norms,

• disrupts the group experience.

 

Removal is at your expense and no refund is provided.

 

17. PERSONAL PROPERTY

We are not liable for:

• theft, 

• loss, 

• damage, 

• delayed baggage.

 

Secure storage is not guaranteed during Expeditions.

 

18. MEDIA & MARKETING

You grant Wanderfull Expeditions a perpetual, royalty-free right to use images or videos taken during the Expedition for marketing unless you opt out in writing.

 

19. PRIVACY

We collect and store personal information in accordance with New Zealand privacy law. Details are used only for operational and safety purposes.

 

20. COMPLAINTS

Issues must be raised with your guide immediately. Formal complaints must be submitted within 30 days of trip completion.

 

21. SEVERABILITY

If any clause is unenforceable, the remainder of the Terms remain valid.

 

22. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of New Zealand. Any dispute shall be resolved exclusively by the courts of New Zealand.

 

END OF TERMS.